Privacy Policy

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and repealing Directive 95/46/EC (hereinafter “GDPR”), we inform you of our data protection policy below.

1. Data of the Data Controller

IdentityPlazy Car Solutions S.L. B01818327
Postal addressPlaza Granollers 25 B15. 08207. Sabadell, Barcelona (España)
Phone+ 034 646 31 51 24
DPO or

2. Purpose, legitimacy and period of data conservation

2.1. Purpose

The user is informed that the personal data and information provided to the companies responsible for the treatment will be processed in accordance with the following purposes depending on the way in which they have been provided:

For the purposes of the privacy policy:

  • Wash reserve
  • Respond to the queries made by the User.
  • Respond to the question or information sent by the User via chat.
  • Consult the User about the service and possible areas for improvement.

2.2. Legitimation

The legal basis for the processing of your data is your consent, given at the time you voluntarily wrote and subsequently communicated your data on the form and accepted in the corresponding box.

2.3. Data retention period

Your data will be kept, depending on the purpose for which it was provided, during the periods indicated below:

Each purpose will have a specific data retention period.

For the data retention period for the privacy policy of

  • Reservations are saved forever.
  • In queries raised through the Contact form, once your query is resolved, your data will be deleted within six months.
  • In queries raised via chat, once your query is resolved, your data will be deleted in six months.

Likewise, we inform you that, apart from the aforementioned periods, we will keep your data during the mandatory limitation periods in order to comply with our legal obligations, for the management of our rights (file or defend, where appropriate, a claim). , also applying the provisions of corporate regulations regarding filing periods and documentation retention.

3. Data recipients: assignees and data processors

We inform you that your data will not be communicated to third parties, except under legal obligation, although they may be transferred to companies within the same business group as long as you have accepted the privacy policy of the website.

Additionally, we inform you that, in certain cases, we may communicate your data to other entities (including companies in the Plazy group) that provide us with services such as communication, marketing, digital media and social networks, which help us provide our services in a manner efficient and always under the protection of current regulations and, with whom, in their capacity as those responsible for processing the data owned by Plazy, and in accordance with the provisions of article 28 GDPR, a contract has been formalized that legitimizes access of said entities to personal data and that includes the obligations that must be contemplated in the processing.

4. Rights of the interested party

Finally, we inform you that you have the right to obtain confirmation as to whether those responsible for the processing are processing personal data that concerns you, or not. Likewise, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you: (i) may request the limitation of the processing of your data, in which case we will only keep it for the exercise or defense of claims; (ii) for reasons related to your particular situation, you may oppose the processing of your data, in which case those responsible for the processing will stop processing them except for compelling legitimate reasons, or the exercise or defense of possible claims; and, if you have provided your consent for a specific purpose, (iii) you may withdraw, where appropriate, your consent at any time, which will not affect the legality of the processing based on the consent prior to its withdrawal.

Likewise, you will have the right to receive the personal data that concerns you that you have provided to those responsible for the treatment, in a structured, commonly used and machine-readable format, and to transmit them to another controller without the controllers being able to prevent it. In this sense, you may request that those responsible for the treatment directly transmit, if technically possible, the personal data to the person responsible for the treatment that you indicate in your communication.

Finally, we inform you that you can exercise your rights by sending a request to Plazy, via email to, digitally signed (electronic ID or other recognized certificate), or through written communication addressed to Plazy Car Solutions, S.L, with registered office at Plaza Granollers 25 B15 (08207), Sabadell (Barcelona) (Ref. RGPD).

The content of the request must include: your name and surname; photocopy of your national identity document, passport or other valid document that identifies you and, if necessary, of the person representing you, as well as the document or electronic instrument accrediting such representation; detail of the request that is made; address for notification purposes; date and signature of the applicant; and documents supporting the request you make, if necessary. To obtain additional information on your rights, you can go to the website of the Spanish Data Protection Agency.

If you consider that the processing of personal data that concerns you infringes the applicable regulations or, simply, you are not satisfied with the exercise of your rights, you have the right to file a claim with the Spanish Data Protection Agency, through any of the the following ways: (i) Through the telephone number +34 901 100 099, or +34 912 663 517; (ii) through electronic means, going to the website; (iii) in person by going to Jorge Juan Street, nº 6 (28001) in Madrid.

4.1. Veracity of the data

Users are responsible for the veracity of their data, agreeing not to enter false data and to modify it if necessary.

Privacy Policy